FAQ
Questions, answered.
General questions first, then a section per service. Can't find what you're after? Get in touch and we'll answer directly.
What areas do you cover?
We cover Bournemouth, Poole, Christchurch, Wimborne, Ferndown, Broadstone, Sandbanks and surrounding areas.
Do you work with landlords, property managers and business owners, or just homeowners?
Both. Alongside homeowners, we work on behalf of business owners, landlords and property managers — from single rental properties to multi-site commercial contracts and holiday-let portfolios.
How do I get a quote?
Get in touch through our contact form or by phone, and tell us a bit about the property and the type of clean you need. We'll come back with a free, no-obligation quote.
Do I need to be present during the clean?
No. Many of our clients — especially landlords, property managers and Airbnb hosts — arrange key access so we can clean without anyone needing to be on site. We're happy to agree access arrangements that work for you.
What's the difference between a regular clean and a deep clean?
A regular (maintenance) clean keeps an already-tidy property fresh on a weekly or fortnightly basis. A deep clean is a more thorough, top-to-bottom job — ideal as a reset, or as the starting point before regular cleans begin.
Do you bring your own cleaning products and equipment?
Yes, we bring everything needed unless you'd prefer us to use specific products already at the property — just let us know when you book.
How far in advance do I need to book?
It depends on the type of clean and how busy we are, but we always try to fit urgent jobs in — especially Airbnb changeovers and end of tenancy cleans with a fixed deadline. Get in touch as early as you can and we'll do our best to accommodate you.
Do you offer a referral discount?
Yes — refer a friend, and when they book their first clean with us, you'll both get £10 off your next one.
Commercial cleaning
Can you work outside normal business hours?
Yes — early mornings, evenings or weekends, whatever causes the least disruption to your staff and customers. Schedules are agreed with you up front.
Do you offer ongoing contracts?
Yes, daily, weekly or bespoke schedules are all available, alongside one-off commercial cleans. We aim to give every contract a consistent point of contact.
Can you clean across multiple sites for one business?
Yes. We work with business owners and property managers who need one contractor covering several locations, with consistent standards and reporting across all of them.
Domestic cleaning
Can I choose which tasks are included in my clean?
Yes — every clean is tailored to your home. Let us know your priorities and we'll build the visit around them.
Do you offer weekly or fortnightly cleans?
Both. Most regular clients settle into a weekly or fortnightly rhythm after an initial deep clean brings the property up to standard.
What if I need to cancel or change a booking?
Just let us know as early as you can — we'll always try to reschedule rather than lose the visit altogether.
Airbnb & holiday let cleaning
Can you turn a property around the same day between guests?
Yes — same-day changeovers between checkout and check-in are exactly what this service is built for. We work to your booking calendar.
Can you manage cleaning across several listings?
Yes. Hosts and letting agents managing a portfolio can give us a standing schedule or checklist per property, so every changeover follows the same standard.
What happens if something is damaged or missing after a guest stay?
We flag anything unusual — damage, missing items, maintenance issues — straight to you after the clean, so you can deal with it before the next guest arrives.
End of tenancy cleaning
Will an end of tenancy clean guarantee my deposit back?
We can't guarantee a deposit return — that's between you and your landlord or agent — but our end of tenancy cleans are built specifically to meet the standard most check-out inspections expect.
Do you clean for landlords and letting agents directly, not just tenants?
Yes — we regularly work directly with landlords and letting agents preparing a property for new tenants, as well as tenants moving out.
How soon before the check-out inspection should I book?
As close to the final inspection as your move allows, so the property stays clean until it's checked. We'll work with you on timing.
End of build cleaning
Why does a build clean take more than one visit?
Dust from plastering and sanding keeps settling for days after the trades have finished, so a clean done too early just gets covered again. Splitting it into passes catches that.
Do I need the full multi-stage process?
Not always — a smaller project or a light renovation can often be handled in a single handover visit. We'll tell you honestly what the job needs rather than upselling the full process.
Can you work while other trades are still on site?
Yes, we're used to working alongside builders and coordinating around an active site — just let us know what stage the project is at when you book.